Privacy Policy

Insight Home Concierge ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or join our waitlist, how we use it, and the choices you have. We keep it plain and honest, the same way we run our service.

Who we are

Insight Home Concierge is a local home maintenance membership service based in and serving Northeast Ohio. This policy applies to our website, insighthomeconcierge.com, and to the information you share with us through it.

Information we collect

Information you give us

When you join our waitlist or otherwise contact us, we collect the details you choose to provide, which may include:

• Your first and last name
• Your email address
• Your phone number (optional)
• The membership plan you're interested in
• Any notes you share about your home or your needs

Information collected automatically

Like most websites, we and our service providers automatically collect certain technical information when you visit, such as your device type, browser, general location (for example, the region you're in), the pages you view, and how you arrived at our site. This is collected through cookies and similar technologies, described below.

Cookies and advertising technologies

We use cookies and similar technologies to keep the site working properly, understand how visitors find and use it, and measure the results of our advertising. This includes analytics and advertising tools provided by third parties such as Meta (Facebook) — for example, the Meta Pixel — which may set cookies to help us understand how people respond to our ads and to show relevant ads to people who may be interested in our service.

These tools may collect information such as the pages you visit on our site and actions you take, and they operate under their own privacy policies. You can control cookies through your browser settings and manage ad preferences through the settings offered by those platforms.

How we use your information

We use the information we collect to:

• Respond to your waitlist request and contact you when an opening is available in your area
• Answer your questions and provide information about our membership plans
• Operate, maintain, and improve our website and service
• Understand how people find us and measure the performance of our advertising
• Comply with our legal obligations

How we share information

We do not sell your personal information. We share it only in these limited situations:

• Service providers. We use trusted providers to run our business — for example, our website host and form provider (Netlify) and advertising and analytics platforms (such as Meta). They process information on our behalf or under their own policies.
• Legal reasons. We may disclose information if required by law, or to protect the rights, safety, or property of our customers, the public, or our business.
• Business transfer. If our business is ever sold or reorganized, information may be transferred as part of that transaction.

Your choices

• Email. You can ask us to stop contacting you at any time, and every email we send will include a way to opt out.
• Cookies. Most browsers let you refuse or delete cookies. Some parts of the site may not work as well if you do.
• Advertising. You can manage how platforms like Meta use your information for ads through your account settings on those platforms.
• Access and deletion. You can ask us what information we have about you, or ask us to correct or delete it, and we'll do our best to honor reasonable requests.

Data retention

We keep the information you provide for as long as needed to respond to your request, provide our service, and meet our legal and business needs. When we no longer need it, we take reasonable steps to delete or de-identify it.

Security

We take reasonable steps to protect the information you share with us. No website or method of transmission is completely secure, however, so we can't guarantee absolute security.

Children's privacy

Our website and service are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we'll remove it.

Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Last updated" date above. We encourage you to review this page periodically.

Contact us

If you have questions about this policy or your information, you can reach us through the waitlist and contact form on our website. We'll get back to you personally.